One request starts it. Tell us where you are going and when you need to be there — we check the routes, the stops and the transfers, and read the plan back to you.
Service Panels 01–04
Four things we do, in the order riders ask for them. Each panel splits open to what you send us and what comes back.
Give us a start and a finish — an address, a cross street, a landmark, a clinic, a store. We check what runs against your day and send back the plan that actually works for it.
Send the form and our office takes it from there. Staff will walk you through what the application asks for, what to send along with it, and what happens next.
Panels 03 & 04
The fare card and the lost-and-found shelf. Both start with the same request and the same staff.
If your fare can be reduced, we will tell you how and what to bring with you. Start the request here or ask at the counter — staff reviews what you send and issues the card from the office.
Tell us the route, the day and what it was. We check what has been turned in and call you back if it matches.
Process · 04 Steps
Same path for a trip plan, a paratransit application, a fare card or a lost item.
Use the request form and tell us the trip, the day and what you need from us.
Staff checks the routes, the times and the transfer points that fit your request.
We call you with the plan — the stops, the times and anything that changes.
If the plan stops working for your week, send another request and we re-read it.
Board held · One instruction
Request Form
Tell us the trip and what you need. Staff reads every request and answers by phone, so leave a number that reaches you during the day.